Support email: info@takefirst.lt
For an order issue, include your order reference, pickup branch and time, what happened, and photographs where relevant. Never email a full payment-card number or card security code.
Order or pickup problem
If the branch is closed, the basket is unavailable, or the Seller cannot find your order, do not mark it collected. Contact support with the order reference and branch details.
Quality or food-safety issue
Tell the Seller at pickup where possible and contact us promptly—preferably within 24 hours. Include photographs and keep relevant packaging. This request timing does not remove mandatory consumer rights.
Payment or refund
Send the order reference, amount, payment date, and last four card digits if needed to identify the payment. Refunds can take several business days to appear depending on Stripe and your bank.
Account or sign-in
Use “Forgot password” for a reset email. If you cannot access your email, contact support from the address associated with the account and explain the problem.
Location or notifications
You can browse by selecting Šiauliai manually without sharing GPS. Location and notification permissions can be changed in the TakeFirst settings, in iOS Settings, or on Android in Settings > Apps > TakeFirst > Permissions and Settings > Apps > TakeFirst > Notifications.
Privacy request
Email info@takefirst.lt with the subject “Privacy rights request” to request access, correction, deletion, restriction, portability, or to object.
Delete your TakeFirst account
You can initiate account deletion directly in the TakeFirst mobile application, on both iOS and Android:
- Open Profile.
- Open Settings.
- Select Account.
- Select Delete account and confirm.
Deletion disables the account, revokes active sessions, anonymises direct profile information and historical buyer details in orders, and removes your notification location from the profile. Transaction records may be retained where required for accounting, tax, refunds, fraud prevention, disputes, or legal claims.
The steps are identical on Android; if your device hides the bottom tabs, open the Profile tab from the navigation bar first. You can also remove the app from Android via Settings > Apps > TakeFirst > Uninstall, but uninstalling alone does not delete your account — use the in-app flow above or email us.
If you cannot access the app, email info@takefirst.lt with the subject “Account deletion”. We may ask for information necessary to verify that the request concerns your account.
Allergens and dietary requirements
Surprise-basket contents vary daily. Images and category labels are not a complete ingredient or allergen list. Ask the Seller directly before consuming the food, and do not consume an item if you cannot obtain adequate information or believe it is unsafe.
Business and legal details
- Operator
- Take first, MB
- Company code
- 308075748
- Registered address
- Trakų g. 20, LT-76288 Šiauliai, Lithuania
- info@takefirst.lt
Please read our Terms of Service for order and refund rules and our Privacy Policy for details about personal data.